Should you need to return any products you have purchased from Eco House Store, please read the following as there may be some exceptions.
You can cancel your order prior to dispatch and a full credit will be issued against any advance payment.
Where an order is cancelled, we reserve the right to invoice for any customer specific materials or products manufactured or sourced where materials cannot be resold or returned to our supplier. You can cancel an order by emailing to: email@example.com or telephone: 0118 946 9146.
In addition to your consumer rights, there may be circumstances when you do need to return products.
In the event you are not satisfied with the products due to;
In the case of coloured lime mortars there may be some shade variance due to natural variations in batches of sands or aggregates used in manufacture. The true colour of the finished mortar will not become apparent until after several weeks of maturing.
As for paint products we would recommend purchase a tester pot and that sufficient material is ordered to complete the planned scope of works.